Privacy Policy

Last updated: March 2026

At Céline de Montréal, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website celinedemontreal.com or make a purchase. This policy is in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

1. Data Controller

The controller responsible for processing your personal data through this website is:

Céline de Montréal
6200 Boulevard Henri-Bourassa Ouest
Saint-Laurent, Montréal, QC, Canada
Email: support@celinedemontreal.com

2. Website Security

This website uses SSL/TLS encryption for security purposes and to protect the transmission of personal data and other confidential content, such as orders or inquiries. You can recognize an encrypted connection by the "https://" prefix and the lock icon in your browser's address bar.

3. Data We Collect When You Visit

When you visit our website for informational purposes only — without registering or otherwise submitting information — we collect only the data that your browser automatically transmits to our server (known as "server log files"). This includes:

• Pages visited
• Date and time of access
• Amount of data transferred (in bytes)
• Referring URL (the page you came from)
• Browser type and version
• Operating system
• IP address (anonymized where applicable)

This data is processed on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not shared or used for any other purpose. However, we reserve the right to review server log files retroactively if there are concrete indications of unlawful use.

4. Cookies

We use cookies on various pages of our website to make your visit more convenient and to enable certain features. Cookies are small text files stored on your device. There are two main types:

• Session cookies: Deleted automatically when you close your browser.
• Persistent cookies: Remain on your device for a set period, allowing us or our partners to recognize your browser on your next visit.

Cookies may collect and process certain information such as browser data, location data, and IP address. In some cases, cookies are used to simplify the ordering process — for example, by remembering the contents of your shopping cart for a later visit.

We may also work with advertising partners who place cookies on your device when you visit our website (third-party cookies) to help us deliver more relevant content and offers.

Managing Cookies

You can manage or disable cookies through your browser settings. Please refer to your browser's help documentation for instructions:

• Microsoft Edge / Internet Explorer
• Mozilla Firefox
• Google Chrome
• Apple Safari
• Opera

Please note that disabling cookies may affect the functionality of certain features on our website.

5. Contact Forms & Communication

When you contact us via a contact form or email, we collect the personal data you provide. The specific data collected can be seen in the respective contact form. This data is stored and used exclusively for the purpose of responding to your inquiry and for related technical administration.

Your data will be deleted after your request has been fully processed, unless we are required by law to retain it.

6. Customer Accounts & Contract Processing

When you create a customer account or provide personal data for the purpose of placing an order, we collect and process that information to fulfil the contract. The specific data collected is indicated in the relevant input forms.

You may delete your customer account at any time by contacting us at support@celinedemontreal.com. After complete processing of your order or deletion of your account, your data will be retained only as required by tax and commercial retention obligations, and deleted once those periods expire — unless you have expressly consented to further use of your data.

7. Email Newsletter

If you subscribe to our email newsletter, we will send you regular information about our offers and promotions. The only mandatory information required is your email address. We use a double opt-in procedure, meaning we will only send you newsletters after you have expressly confirmed your consent by clicking a confirmation link.

When you subscribe, we store your IP address and the date and time of registration. You may unsubscribe from the newsletter at any time using the link provided in each email. Upon unsubscribing, your email address will be immediately removed from our distribution list.

8. Product Recommendations by Email

If you have provided your email address when purchasing goods or services, we may send you email offers for similar products from our range. You have the right to object to the use of your email address for this purpose at any time, with effect for the future, by contacting us or using the unsubscribe link in the email.

9. Sharing Your Data

We share your personal data with third parties only to the extent necessary to fulfil our contractual obligations to you:

• Shipping carriers: We pass on your delivery information to the transport company responsible for delivering your order.
• Payment processors: We share your payment data with the relevant payment institution to process your transaction securely.

Payment Providers

PayPal: When paying via PayPal (including credit card, direct debit, or other PayPal services), your payment data is transmitted to PayPal (Europe) S.à.r.l. et Cie, S.C.A., solely for payment processing purposes. PayPal may carry out credit checks, which you may object to by contacting PayPal directly.

10. Review Requests

We may use your email address to send you a one-time review reminder after your purchase, provided you have given us your express consent during or after the order process. You may revoke this consent at any time by contacting us.

11. Social Media Plugins

Our website may contain links to social media platforms including Facebook, Instagram, and other networks. These are implemented as simple HTML links — not embedded plugins — which means no connection is established with the respective social media servers when you load a page on our site. A connection is only established if you actively click on one of these links, which will open the social media platform in a new browser window.

12. Advertising & Analytics Tools

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies that enable analysis of your use of the website. We use the IP anonymization feature ("_anonymizeIp()"), which truncates your IP address to exclude direct personal identification. The IP address transmitted by your browser will not be merged with other Google data.

We also use Google Analytics for cross-device analysis of visitor flows via an anonymized User ID, which does not contain or transmit personal data to Google.

Google AdWords & Conversion Tracking

We use Google AdWords to promote our offers on external websites. Conversion tracking cookies are set when you click on a Google ad. These cookies typically expire after 30 days and are not used for personal identification.

Google AdWords Remarketing

Our website may use Google AdWords Remarketing to display interest-based advertising using a pseudonymous cookie ID based on the pages you have visited. Further data processing only takes place if you have agreed to allow Google to link your browsing history with your Google account.

DoubleClick by Google

This website may use DoubleClick by Google to display relevant ads, improve campaign performance reports, and prevent repeated ad displays. DoubleClick cookies do not contain personal information.

Facebook Pixel

With your express consent, we may use the Facebook Pixel to track user behaviour after viewing or clicking on a Facebook ad. This is used to evaluate the effectiveness of Facebook advertising for statistical and market research purposes. The data collected is anonymous to us but may be stored and processed by Facebook. Use of the Facebook Pixel requires consent and is only available to users aged 13 and older.

13. Your Privacy Rights

Under applicable Canadian and Québec privacy law, you have the following rights regarding your personal information:

• Right of access: You have the right to request information about the personal data we hold about you, the purposes for which it is processed, and to whom it has been disclosed.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request the deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.
• Right to lodge a complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.

14. Data Retention

Personal data is stored for the duration required by applicable legal retention periods (e.g., tax and commercial obligations). Once these retention periods have expired, the corresponding data is routinely deleted, provided it is no longer necessary for the performance or initiation of a contract, and provided there is no other legitimate reason for continued storage.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.